Client Engagement Audit

Working in conjunction with our partner, Enquir3, IRUN are able to offer the 'Client Engagement Audit' service. The audit is designed to increase your client satisfaction levels and at the same time deliver great content for your business which can be used across your online and offline marketing.

Very personal, and very quick to respond to any queries. Always very friendly and helpful.
Sue Wright
-
-
Calne
19/10/2015
Company Comment
Hi Sue, thank you for taking the time to provide us with your feedback. I will pass your positive comments onto the website development and customer service teams. We look forward to continuing our work with you in future and helping you to maximise the benefits of having a content manageable website, with an integrated feedback and referral system. Kind regards, jenny

What is the purpose of a 'Client Engagement Audit'?

A 'Client Engagement Audit' is the strategy used to determine how well a business is performing in terms of client engaged. Highly satisfied clients are 'engaged', which means they refer more and will purchase more from the business. Whereas, dissatisfied clients are 'dis-engaged', meaning they are likely to be spreading negative views about the business and damaging its reputation.

The 'Client Engagement Audit' and appropriate follow up will deliver these quantifiable business benefits:

  • Improved Client Retention, Cross Sales and Referral Rates
  • Increased Lead Generation and Conversion Rates from Existing Marketing Activities
  • Immediate Perceived Improvement in Client Satisfaction (and Actual Over Time)