Feedback

We continually seek to improve our services by gathering feedback from our clients and businesses we have supported. Please find a selection of their comments below.

  • Our outstanding feedback
  • More great feedback
IRUN are approachable. I tend to be able to get hold of the same person each time so it's a personal service. It's given us a website which we didn't have before which benefits the business. In terms of dealing with IRUN it was really quite easy and they were very helpful.
Name:Ian Cox
Date:16/05/2017
4.55
 
What stands out? Daniel Plowright! It's just The personal attention and the time Daniel has spent learning our business. I don't have to teach every time I go to Daniel, he already knows what I'm talking about. Everything is fine. I've actually got 3 websites that IRUN have built and they're all good.
Company CommentChris, really appreciate your comments. Thank you.
Name:Chris Clemence
Town:Midsummer Norton
Date:08/05/2017
5.05
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development, Daniel Powright
 
I think it's the ability to just pick up the phone that stands out; So recently we were thinking of updating our website and asked "what would be involved in that? Can you come and do a presentation on some of the new products?" which they did. We talked through what would be the best options for us. As a charity they understand that we're looking for minimum spend. Then when Daniel came over to talk to us about our requirements we went through what we'd love to have vs what we need to have and they adjusted the content of the website accordingly. The website is good. I think we had a couple of discrepancies around tablet devices and mobile phones in terms of how it displayed on different models which we fed back to IRUN and they sorted really quickly. They certainly met what we expected of them in terms of upgrading our website and we'll definitely go back to them in the future if we need anything adding to the site.
Company CommentMany thanks for your comments. It was good to work with your team and see the new CBEBP website...
Name:Debbie Owen-Mann
Town:Winnersh
Date:04/05/2017
4.85
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development
 
I like how available IRUN are. They're based in my building which means that I can go and visit them whenever I need to. Whenever there's a question and they're all super responsive and happy to help. I can just knock on the door and say hello. When I have an idea they really embrace it and come up with an idea at a budget that's acceptable to us. I get excellent customer service and I'm very happy to recommend them to my clients. I think they're very thorough and I think the communication is always very good. I'm delighted with the way that the website looks and how it performs. It's already been through several iterations and we're making changes to it all the time. When we consider what we had previously I think it works very well. The analytics are showing that people find it quite sticky as well as they're spending around 5 minutes on the site and looking at multiple pages. We've even had a customer use the contact form on the site to book a specific room without ever having come to see the us,
Company CommentPeter - thank for you comments. It's been great working with you and the team as the new 'Grove...
Name:Peter Mols
Town:Wantage
Date:04/05/2017
5.05
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development
 
We've been with IRUN for what must be about 10 years now. We used to have a very basic site which IRUN replaced for us and we've found them to be much better than our previous supplier. The website IRUN built for us runs nicely and they also handle our emails. The good thing is it all works and if there is ever a problem I can just phone them up and they'll sort it out for me. Any instructions are easy to follow and the staff are very good, they don't baffle us with science. IRUN are good at what they do.
Company CommentHi Tim, thank you from all the team at IRUN for your fantastic feedback. We are thrilled to hear...
Name:Tim Mahoney
Town:Newbury
Date:03/11/2016
5.05
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development
 
IRUN designed our website for us and we found the process really easy. It's been up for a year now and is working well. We'd had a website in the past but it had become outdated so we wanted to start fresh with a new site. The customer service has been really good. IRUN have given great advice and support and Daniel in particular was very helpful.
Company CommentHi Lara, thank you very much for your fantastic feedback, I will pass your comments onto the rest...
Name:Lara Swan
Town:Worthing
Date:27/10/2016
5.05
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development, Daniel Powright
 
They're situated across the road which is ideal and they're always on the end of the phone. They always get back to me quickly and are very helpful. I've been with IRUN for 4-5 years now and have never had any problems.
Company CommentHi Karen, thank you for taking the time to let us know your feedback. We particularly value your...
Name:Karen Schembri
Town:Wantage
Date:27/10/2016
3.85
Service(s) Provided: E-mail Marketing, Email Marketing
 
Daniel is very professional, matter of fact and clearly understands business needs. He is very clear in his communication and a first rate Account Manager.
Name:Peter Holland
Company:Arkevista
Town:Corsham
Date:21/04/2016
3.35
 
The speed of set-up and implementation was most striking to me. Everybody was very helpful and technical support was very good at all levels - Jenny was particularly good.
Company CommentHi Peter, thank you very much for your great feedback. We appreciate your comments and please do...
Name:Peter Lisney
Company:Camrox
Town:Southampton
Date:14/04/2016
5.05
Service(s) Provided: Website Development, Hosting Services, Website Hosting & Support, Website Development
 
There was quite a lot of personal interaction with IRUN, they are all fairly pleasant and you always get a cup of tea at the meetings!
Company CommentHi Steve, thank you very much for taking the time to provide us with your feedback, we really...
Name:Steve Thomas
Company:Wireless Works
Town:Oxford
Date:13/04/2016
4.35
Service(s) Provided: Website Development
 

Pages