Support

Here at IRUN we ensure that services we provide and host are fully supported. We host all websites sites using a UK based provider who have a great reputation for support and operate with excellent environmental credentials. Should you require any assistance with emails that we provide, then we can help from providing webmail services to helping you configure emails on your mobile phone. We also provide technical training for your company so then you feel in charge of your own site!

You can easily contact us either via phone or email for any hosting, website or email queries. Or even pop by the office for a face to face chat and a cup of tea!

Hosting

We host all sites using Krystal UK. They host nearly 200,000 websites with over 24,000 clients, so your site is in good hands.

After research and due diligence checks we decided to migrate our hosting over to Krystal as they operate to the standards and values expected by us. We migrated all website over to the new hosting company in March and April this year.

We chose the company that is the largest UK and is privately owned. This hosting provider is fully independent from the online monopolies governed by shareholders. They have been operating for over 17 years and rated as number one hosting provider by Trust Pilot and have been  awarded “Best Host” by the  Internet Services Providers’ Association.  Their pedigree is exemplified with well know organisations who use their services including the NHS, Cadbury and Nike.

As a customer of IRUN you have peace of mind in knowing that that the hosting is fully contained, backed up  and supported 24 hours a day within the UK, utilizing several secure data centres at various locations across London.

With the new hosting we are not only able to offer you benefits such as more frequent backups, but also a hosting service engineered for WordPress websites, which is now our primary platform.

Secure Hosting

Hosted websites are protected by the latest security measures used by the data centres along with our own in-house security procedures and systems. All data is regularly backed up in a separate off-site location. The servers are fully monitored for security issue, malicious activity such as denial of service attacks.

Having an SSL on your site helps your customers to feel more secure when working with you. We are able to provide SSL certificates for your site  so you,  your customers and visitors to their site have peace of mind that their data is secure. We regularly do security updates on all sites that we build to make sure your site isn’t at any risk of a security breach.

 

Green Hosting

It was not just the improved support and resilience that persuaded us to choose the new hosting company. We feel ethical and environmental  standards are just as important these days.  So we felt that IRUN Ltd should support an independent UK based company, one who guarantees energy used in their business and the data centres is from 100% renewable sources.  Another plus is that we know our hosting contribute to woodland creation through “Trees for Life” and that Krystal UK  assist many charitable organisations.

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