Our Services Support & Hosting

At IRUN, we ensure that the service we provide are fully hosted and supported by UK servers.
Our server provider operates with excellent environmental credentials.

Unmatched Support

At IRUN, we pride ourselves on providing unparalleled support to our clients. Our dedication to excellence in customer service is what sets us apart in the web design industry. We understand that creating and maintaining a website can be a complex and sometimes daunting process, which is why our team of experts is committed to guiding you every step of the way.

Our support team is accessible and responsive, ensuring that you can reach us whenever you need assistance. Whether it’s a simple query or a complex technical issue, we’re here to provide timely and effective solutions. We believe in building strong, lasting relationships with our clients, and this starts with excellent communication and support.

To help you manage your website with confidence, we offer training and resources tailored to your needs. Whether you prefer one-on-one sessions, video tutorials, or written guides, we provide the tools you need to succeed. Our aim is to demystify the web design process, giving you the knowledge and skills to manage your site effectively.

Top Tier Hosting

Hosted by us, with Krystal. Over 310,000 Websites 35,000 Clients

We chose the company that is the largest UK and is privately owned. This hosting provider is fully independent from the online monopolies governed by shareholders. They have been operating for over 17 years and rated as number one hosting provider by Trust Pilot and have been awarded “Best Host” by the Internet Services Providers’ Association. Their pedigree is exemplified with well know organisations who use their services including the NHS, Cadbury and Nike.

As a customer of IRUN you have peace of mind in knowing that that the hosting is fully contained, backed up and supported 24 hours a day within the UK, utilizing several secure data centres at various locations across London.

With the new hosting we are not only able to offer you benefits such as more frequent backups, but also a hosting service engineered for WordPress websites, which is now our primary platform.

Secure Green Hosting

Our websites are safeguarded using the latest security measures implemented by data centres, complemented by our own rigorous in-house security protocols and systems. This comprehensive approach ensures all data is regularly backed up at an off-site location for added security. Additionally, our servers are continuously monitored to detect and prevent security issues, including malicious activities like denial of service attacks.

To further enhance customer trust and security, we offer SSL certificates for websites, ensuring that both site owners and their visitors can be confident in the protection of their data. We are committed to maintaining the highest level of security by performing regular updates to safeguard against potential security breaches.

Choosing our new hosting provider was influenced by more than just improved support and resilience. We place a high value on ethical and environmental standards, opting for a UK-based company that guarantees the use of 100% renewable energy in their operations and data centres. Additionally, our hosting efforts support woodland creation through “Trees for Life” and contribute to various charitable organizations, as facilitated by Krystal UK, underscoring our commitment to environmental sustainability and social responsibility.

Frequently Asked Questions

How do you ensure fast load times and optimal performance?

We use the latest up do date plugins and best SEO strategies in order to ensure optimal website performance and help your website climb the google rankings. All sites are continually monitored for any performance and security issues and remedial / improvement actions are taken as required.

How do you prefer to communicate with clients during the development process?

We use various types of communications such as through Email and zoom calls. These tend to be the easiest methods of communications between ourselves and our clients when we discuss new changes that the client wants on their website or if we were to have any recommendations to improve website optimisation.

Do you also run e-commerce websites?

Yes, we provide a full range of websites from single page, brochure, full eCommerce and sites with custom requirements. Our eCommerce sites range from a handful to several thousand products. All popular payment gateways are catered for including PayPal, Opayo, Stripe and WorldPay. We can also interface to third party interfaces such as hotel booking systems. We offer specification and design servicces so that you are confident that the site will be delivered to meet your expectations.

Do you offer ongoing maintenance and support services after the website is launched?

We offer support and maintence packages after launch. The suport packages will be tailored to meet your requirementas and budget. As standard all our sites are monitored and updates to the core software, theme and plugins are regularly carried out.

What is your approach to testing and quality assurance for websites and web applications?

All websites have to pass a full Quality Assurance checklist before they go live. The sites are also monitored and fully checked after changes such as core software updates.

Are your sites secure?

we take security very seriously. They’re are multiple layers of security including firewalls and security measure from our servers down to the individual sites. all sites are backed up multiple times throughout the day with the ability to carry out restores if required. The servers are monitored by a team of technicians 24/7.

Are you based in the United Kingdom?

Yes. Our server are UK based (London) and monitored by a team of UK based technicians. All website work is carried out by our team who are all UK based. We never use off-shore out-sourcing.

Are you easily contactable?

We like to think we are. You can contact by the usual methods of email and telephone. However, should you wish to visit us in Wantage, we have an open-door policy, so feel free to pop in for a friendly chat and a cuppa. We also make use of remote working platforms such as Zoom, Teams and Skype.

Are your websites mobile friendly?

Being mobile friendly is essential these days. All websites we provide are fully responsive for mobiles tablets and desktops.

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