Support & Hosting

At IRUN, we ensure that the service we provide are fully hosted and supported by UK servers. Our server provider operate with excellent environmental credentials. 

You can easily contact us either via phone or email for any hosting, website. Or even pop by the office for a face to face chat and a cup of tea!


How do you ensure fast load times and optimal performance?

We use the latest up do date plugins and best SEO strategies in order to ensure optimal website performance and help your website climb the google rankings. All sites are continually monitored for any performance and security issues and remedial / improvement actions are taken as required.

How do you prefer to communicate with clients during the development process?

We use various types of communications such as through Email and zoom calls. These tend to be the easiest methods of communications between ourselves and our clients when we discuss new changes that the client wants on their website or if we were to have any recommendations to improve website optimisation.

Do you also run e-commerce websites?

Yes, we provide a full range of websites from single page, brochure, full eCommerce and sites with custom requirements. Our eCommerce sites range from a handful to several thousand products. All popular payment gateways are catered for including PayPal, Opayo, Stripe and WorldPay. We can also interface to third party interfaces such as hotel booking systems. We offer specification and design servicces so that you are confident that the site will be delivered to meet your expectations.

Do you offer ongoing maintenance and support services after the website is launched?

We offer support and maintence packages after launch. The suport packages will be tailored to meet your requirementas and budget. As standard all our sites are monitored and updates to the core software, theme and plugins are regularly carried out.

What is your approach to testing and quality assurance for websites and web applications?

All websites have to pass a full Quality Assurance checklist before they go live. The sites are also monitored and fully checked after changes such as core software updates.

Are your sites secure?

we take security very seriously. They’re are multiple layers of security including firewalls and security measure from our servers down to the individual sites. all sites are backed up multiple times throughout the day with the ability to carry out restores if required. The servers are monitored by a team of technicians 24/7.

Are you based in the United Kingdom?

Yes. Our server are UK based (London) and monitored by a team of UK based technicians. All website work is carried out by our team who are all UK based. We never use off-shore out-sourcing.

Are you easily contactable?

We like to think we are. You can contact by the usual methods of email and telephone. However, should you wish to visit us in Wantage, we have an open-door policy, so feel free to pop in for a friendly chat and a cuppa. We also make use of remote working platforms such as Zoom, Teams and Skype.

Are your websites mobile friendly?

Being mobile friendly is essential these days. All websites we provide are fully responsive for mobiles tablets and desktops.


We host all sites using Krystal UK. They host over 230,000 websites with over 30,000 clients.

We chose the company that is the largest UK and is privately owned. This hosting provider is fully independent from the online monopolies governed by shareholders. They have been operating for over 17 years and rated as number one hosting provider by Trust Pilot and have been  awarded “Best Host” by the  Internet Services Providers’ Association.  Their pedigree is exemplified with well know organisations who use their services including the NHS, Cadbury and Nike.

As a customer of IRUN you have peace of mind in knowing that that the hosting is fully contained, backed up  and supported 24 hours a day within the UK, utilizing several secure data centres at various locations across London.

With the new hosting we are not only able to offer you benefits such as more frequent backups, but also a hosting service engineered for WordPress websites, which is now our primary platform.

Our server provider Krystal promises to plant 1 billion trees by 2030!

This is IRUN’s virtual forest

Secure Hosting

Hosted websites are protected by the latest security measures used by the data centres along with our own in-house security procedures and systems. All data is regularly backed up in a separate off-site location. The servers are fully monitored for security issue, malicious activity such as denial of service attacks.

Having an SSL on your site helps your customers to feel more secure when working with you. We are able to provide SSL certificates for your site so you, your customers and visitors to their site have peace of mind that their data is secure. We regularly do security updates on all sites that we build to make sure your site isn’t at any risk of a security breach.

Green Hosting

It was not just the improved support and resilience that persuaded us to choose the new hosting company. We feel ethical and environmental standards are just as important these days. So we felt that IRUN Ltd should support an independent UK based company, one who guarantees energy used in their business and the data centres is from 100% renewable sources. Another plus is that we know our hosting contribute to woodland creation through “Trees for Life” and that Krystal UK assist many charitable organisations.
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