- Our outstanding feedback
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We've been with IRUN for what must be about 10 years now. We used to have a very basic site which IRUN replaced for us and we've found them to be much better than our previous supplier. The website IRUN built for us runs nicely and they also handle our emails. The good thing is it all works and if there is ever a problem I can just phone them up and they'll sort it out for me. Any instructions are easy to follow and the staff are very good, they don't baffle us with science. IRUN are good at what they do.
ReplyHi Tim, thank you from all the team at IRUN for your fantastic feedback. We are thrilled to hear that you are happy with the service and look forward to continuing to work with you on developing your website for many more years to come. Best wishes, Jenny
IRUN designed our website for us and we found the process really easy. It's been up for a year now and is working well. We'd had a website in the past but it had become outdated so we wanted to start fresh with a new site. The customer service has been really good. IRUN have given great advice and support and Daniel in particular was very helpful.
ReplyHi Lara, thank you very much for your fantastic feedback, I will pass your comments onto the rest of the team. We hope that you are enjoying the benefits of having a content manageable website and if you ever require any further assistance in how to keep it updated, please don't hesitate to contact us. Kind regards, Jenny
The speed of set-up and implementation was most striking to me. Everybody was very helpful and technical support was very good at all levels - Jenny was particularly good.
ReplyHi Peter, thank you very much for your great feedback. We appreciate your comments and please do let us know if there is anything else we can do to help support your online marketing. Kind regards, Jenny
IRUN were very good, prompt and efficient and we were very pleased with them. I can't think of any improvement suggestions other than just to keep up the good work!
ReplyHi Nora, thank you for your fantastic feedback. I will let the team know that you were happy with the service received. If you have any queries in future, please do not hesitate to contact us. Kind regards, Jenny
I was very pleased with the service from IRUN, from initial consultation down to the final product. The customer support was excellent and, as someone not very well versed in web lingo, I appeciated receivng information delivered in a language that I could understand. I find the site attractive and very functional, and editing it myself has been easy. All in all, a. With good product and a by good service
ReplyHi Russell, thank you for your feedback, it really is appreciated. We aim to provide the highest quality service to all of our customers and to guide them through the website development process in a clear and concise manner. If you require any further assistance in maintaining your Drupal website or with any other aspect of internet marketing, then please don't hesitate to get in touch. Kind regards, Jenny
They always came to us, we did not have to go to see them. They were very responsive to our questions and our needs. All work was completed to our satisfaction and on time.
ReplyHi Fiona, thank you for providing us with your feedback. We are pleased to hear that you were happy with the website development services provided by IRUN and found the ongoing support to be responsive. We look forward to continuing to work with you on managing and developing your online presence. Kind regards, Jenny
Company:Rocking Horse Nursery
Very happy with the service provided. The Project management was very good, and they are very organised in what they do.
ReplyHi Douglas, thank you for your kind feedback. We are thrilled to hear that you are happy with the new Hook 'n' Block website. Given the complexity of your website development project, which included a number of bespoke e-commerce features, we are pleased to hear that you felt our services were organised and to a high standard. If there is anything else we can do to be of further assistance, then please don't hesitate to get in touch. Kind regards, Jenny
Very personal, and very quick to respond to any queries. Always very friendly and helpful.
ReplyHi Sue, thank you for taking the time to provide us with your feedback. I will pass your positive comments onto the website development and customer service teams. We look forward to continuing our work with you in future and helping you to maximise the benefits of having a content manageable website, with an integrated feedback and referral system. Kind regards, jenny
Service(s) Provided: Feedback & Referrals, Training, E-commerce, Website Development, Hosting Services
They do what they say they are going to do. They deal promptly and pro-actively with any issues raised. Very happy with the service provided.
ReplyThank you very much for your feedback. As always, we are thrilled to hear when one of our customers is satisfied with the service they have received. We continue to work on our internal processes and customer communications to ensure a seamless process. If you ever have any queries regarding your website or internet marketing, then please do let us know. Kind regards, Jenny
Name:Client details withheld
Service(s) Provided: Search Engine Marketing, E-commerce, Website Development
IRUN host and maintain our site who do a great job.
ReplyDear Dominic It's always great to hear positive feedback on our website hosting and maintenance solution. As you know the team are dedicated to providing a friendly and approachable service.
Service(s) Provided: E-commerce, Website Development
It was time to update our websites and put them on an up-to-date technology platform, refresh the content and the design and improve the on-line purchasing facility. I had worked with IRUNbefore and had no hesitation in using their services again. They adopt a very collaborative approach and were able to incorporate our own design ideas with theirs. The ongoing contact between the Irun team and in particular Daniel was excellent and the final product was as we desired. On-going support since launch has also been excellent. This is 5 websites that IRUN and in particular Daniel and I have worked on and I have no hesitation in recommending IRUN's services.
Job Title:Commercial Director
We approached IRUN for some feedback and guidance relating to potential improvements for our website that would facilitate and encourage increased website traffic and improve the functionality and appeal of the website to new users. Daniel listened to our concerns and our needs, he understood our Company position in the Industry/Market, and also understood our website users’ needs. Daniel acted promptly to our request for assistance; arranging a video call and full review of our website. It was clear that Daniel had done significant prep work prior to the call and he was able to explain technical information in a way that a non-web designer could understand. Daniel was able to answer all of our questions and offered a number of genuinely beneficial improvement suggestions. Daniel’s experience and expertise was apparent straight from the first conversation. We would confidently recommend IRUN to support businesses looking to improve, upgrade, or rebuild their websites. IRUN offer superb customer service, with a knowledgeable and helpful team, competitively priced offerings, and an efficient and professional service
Job Title:Head of Business Compliance & Marketing
Company:Boundary Precision Engineering
I was looking for a new provider as I wanted a more professional website for my business with a company who offered support throughout the process, as this is not area of expertise for me. The service I received from IRUN was very impressive. I felt that my hand was held throughout the whole process, and I am absolutely delighted with the end product. I was also very impressed of the speed and the build of the website. Changes were implemented very quickly. Overall, their customer service is 5 stars. I would most definitely recommend IRUN, not only because of the excellent quality of works but also their superb customer service.
Company:Tandem Business Solutions
IRUN Ltd have been looking after IT Cleaning Ltd.’s website for 10 years now. Recently I approached IRUN with a view to revamping our website which I felt had become old fashioned and clunky to use. I spoke to Daniel Plowright about this back in November 2020 with a view to getting the website revamped for launch on 4th Jan 2021. I must admit I did not really know what I wanted. Daniel and his team very quickly came up with some excellent ideas, including changing to the WordPress platform., making the pages smaller with click downs for further reading and revamping the contact us page to include drop downs and radio buttons, to make it more user friendly. All the work was done without bringing my existing site down. I had full access to the new site as it was built and all my suggestions were implemented. The project was completed on time; for the 4th January 2021 launch. The service I received was excellent from the communication and access to the build site, to IRUN’s execution. I would happily recommend IRUN Ltd. to any one who requires website services, they are very knowledgeable, have an excellent team and are very competitive.
Job Title:Managing Director
We are thrilled with the updates IRUN delivered on our website. We needed flexibility to update our range of services and make customer enquiries as easy as possible. IRUN understood our requirements and delivered what we needed. The support they provided was excellent and made sure our new website was ready as soon as possible. I would not hesitate in recommending IRUN.
Company:The Beauty Box Buckingham
Dan and the team at IRUN have been nothing short of brilliant with the speed and understanding they have displayed in creating our new web site. With the Covid crisis like many others we’ve had to completely re-engineer our business to account for more online and fewer physical meetings. This has also made us re-evaluate the charging and subscription offerings and the team at IRUN have not only understood our needs, but made practical, realistic suggestions for improvements, then not hesitated in realising these on the new web site. In these uncertain times all businesses need suppliers who are more than simple ‘order takers’ but work as genuine Partners helping us to overcome the significant challenges we all face in a rapidly changing world. IRUN fit that bill.
Company:Burgis & Bullock
We are delighted with our new website provided by IRUN. We were looking to modernise the look of our website as well as make it easier to navigate. Irun listened closely to our requirements and gave clear suggestions as to possible changes we could make to achieve our aims. The service that we received from Dan was excellent. He was very quick to respond to any questions, explained technical information clearly and helped us to understand how to manage content and layout on the website. We would not hesitate in recommending IRUN.
Job Title:Head Teacher
Company:Bathford Church School
Service(s) Provided: Website Development
Our previous website provider was inflexible and hard to reach making it difficult to make the changes that we needed to make. I was recommended to IRUN by a client and was immediately impressed by their understanding of our needs, their regular updates on progress and the fact I could reach them when I needed changes to the site. I cannot recommend IRUN enough, we now have a very smart website that has given our business a real boost.
Company:Business Advice Ltd
I've worked with Irun for about 8 years now and you always get a personal service. I've worked with other companies before, but I know with Irun that, no matter how I put it across in layman's terms, they get it; Andrew is there to take my language and communicate it with the developers in their terms to get it all done. Irun have given us the website that we had initially planned out in our heads, and then some. The timescale was really stretched out, so the fact that they waited on me for almost 2 years while we sorted out what we wanted and made changes, the patience and complete respect of them putting their work on the line for 2 years while we sorted what we wanted, and then to pick it up and then just charge with it at the end (and I understand it was a bit of a hard push at the end there to get it all done) has been really really good. There's a lot of things where I've said "This is what we need" and they've come back to say "OK, we've talked about it and what do you think of this site that does this?" They've then gone away and found a way to make it work on our site. They understood that I can't get my head around something until I've seen it working on another site, and they've found a way to do that for me. Unless you've got the capacity to imagine what you're capable of doing then you don't know. We're part of a buying group and there's been a few people who are trying to drag themselves into this century and I always point them to Irun.
Service(s) Provided: Website Development
Quick response and excellent assistance. We really appreciate the guidance/assistance given by the team at Irun, always extremely helpful and professional
Job Title:Office Manager
Company:Gymkit Gymnasium Services Limited