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We approached IRUN for some feedback and guidance relating to potential improvements for our website that would facilitate and encourage increased website traffic and improve the functionality and appeal of the website to new users. Daniel listened to our concerns and our needs, he understood our Company position in the Industry/Market, and also understood our website users’ needs. Daniel acted promptly to our request for assistance; arranging a video call and full review of our website. It was clear that Daniel had done significant prep work prior to the call and he was able to explain technical information in a way that a non-web designer could understand. Daniel was able to answer all of our questions and offered a number of genuinely beneficial improvement suggestions. Daniel’s experience and expertise was apparent straight from the first conversation. We would confidently recommend IRUN to support businesses looking to improve, upgrade, or rebuild their websites. IRUN offer superb customer service, with a knowledgeable and helpful team, competitively priced offerings, and an efficient and professional service
Job Title:Head of Business Compliance & Marketing
Company:Boundary Precision Engineering
I was looking for a new provider as I wanted a more professional website for my business with a company who offered support throughout the process, as this is not area of expertise for me. The service I received from IRUN was very impressive. I felt that my hand was held throughout the whole process, and I am absolutely delighted with the end product. I was also very impressed of the speed and the build of the website. Changes were implemented very quickly. Overall, their customer service is 5 stars. I would most definitely recommend IRUN, not only because of the excellent quality of works but also their superb customer service.
Company:Tandem Business Solutions
IRUN Ltd have been looking after IT Cleaning Ltd.’s website for 10 years now. Recently I approached IRUN with a view to revamping our website which I felt had become old fashioned and clunky to use. I spoke to Daniel Plowright about this back in November 2020 with a view to getting the website revamped for launch on 4th Jan 2021. I must admit I did not really know what I wanted. Daniel and his team very quickly came up with some excellent ideas, including changing to the WordPress platform., making the pages smaller with click downs for further reading and revamping the contact us page to include drop downs and radio buttons, to make it more user friendly. All the work was done without bringing my existing site down. I had full access to the new site as it was built and all my suggestions were implemented. The project was completed on time; for the 4th January 2021 launch. The service I received was excellent from the communication and access to the build site, to IRUN’s execution. I would happily recommend IRUN Ltd. to any one who requires website services, they are very knowledgeable, have an excellent team and are very competitive.
Job Title:Managing Director
We are thrilled with the updates IRUN delivered on our website. We needed flexibility to update our range of services and make customer enquiries as easy as possible. IRUN understood our requirements and delivered what we needed. The support they provided was excellent and made sure our new website was ready as soon as possible. I would not hesitate in recommending IRUN.
Company:The Beauty Box Buckingham
Dan and the team at IRUN have been nothing short of brilliant with the speed and understanding they have displayed in creating our new web site. With the Covid crisis like many others we’ve had to completely re-engineer our business to account for more online and fewer physical meetings. This has also made us re-evaluate the charging and subscription offerings and the team at IRUN have not only understood our needs, but made practical, realistic suggestions for improvements, then not hesitated in realising these on the new web site. In these uncertain times all businesses need suppliers who are more than simple ‘order takers’ but work as genuine Partners helping us to overcome the significant challenges we all face in a rapidly changing world. IRUN fit that bill.
Company:Burgis & Bullock
We are delighted with our new website provided by IRUN. We were looking to modernise the look of our website as well as make it easier to navigate. Irun listened closely to our requirements and gave clear suggestions as to possible changes we could make to achieve our aims. The service that we received from Dan was excellent. He was very quick to respond to any questions, explained technical information clearly and helped us to understand how to manage content and layout on the website. We would not hesitate in recommending IRUN.
Job Title:Head Teacher
Company:Bathford Church School
Service(s) Provided: Website Development
Our previous website provider was inflexible and hard to reach making it difficult to make the changes that we needed to make. I was recommended to IRUN by a client and was immediately impressed by their understanding of our needs, their regular updates on progress and the fact I could reach them when I needed changes to the site. I cannot recommend IRUN enough, we now have a very smart website that has given our business a real boost.
Company:Business Advice Ltd
I've worked with Irun for about 8 years now and you always get a personal service. I've worked with other companies before, but I know with Irun that, no matter how I put it across in layman's terms, they get it; Andrew is there to take my language and communicate it with the developers in their terms to get it all done. Irun have given us the website that we had initially planned out in our heads, and then some. The timescale was really stretched out, so the fact that they waited on me for almost 2 years while we sorted out what we wanted and made changes, the patience and complete respect of them putting their work on the line for 2 years while we sorted what we wanted, and then to pick it up and then just charge with it at the end (and I understand it was a bit of a hard push at the end there to get it all done) has been really really good. There's a lot of things where I've said "This is what we need" and they've come back to say "OK, we've talked about it and what do you think of this site that does this?" They've then gone away and found a way to make it work on our site. They understood that I can't get my head around something until I've seen it working on another site, and they've found a way to do that for me. Unless you've got the capacity to imagine what you're capable of doing then you don't know. We're part of a buying group and there's been a few people who are trying to drag themselves into this century and I always point them to Irun.
Service(s) Provided: Website Development
Quick response and excellent assistance. We really appreciate the guidance/assistance given by the team at Irun, always extremely helpful and professional
Job Title:Office Manager
Company:Gymkit Gymnasium Services Limited
IRUN knew what I wanted and got on and did it. It was quite straightforward. I think it's benefited our business to some extent. It's the second time they've done a website for me. I've only used two or three website companies but IRUN are definitely the best I've used; It's their attention to detail, and they're always attentive.
Job Title:Managing Director
Company:Royce Turf & Irrigation Ltd
If we have any problems IRUN always sort it our really quickly
ReplyThank you for your feedback Terri. We're pleased to hear that the service you have received from IRUN has been prompt. IRUN
Every time I've spoken to Jo I've been pleased. Andrew is also helpful.
ReplyHi Ian, Thank you for your kind feedback. Andrew and Jo will be pleased to hear that you have found their customer support helpful. IRUN
IRUN alert us to things that will effect our site or things that we need to do such as renewals etc. I also find some of the things in the newsletters quite helpful like SEO advice.
ReplyHi Judi, Thank you so much for your feedback. It's always good to hear that the regular newsletters provided by IRUN are proving helpful. We will continue to keep you up to date with any changes to the industry. IRUN
It's quite individualised and tailored to individual businesses rather than a one-size-fits-all. Work is carried out promptly and they do what they say. There is also some thinking ahead in terms of innovation.
ReplyHi Steve, Thank you for your feedback. We're very pleased to know that you have found the staff here at IRUN to be prompt and forward thinking when working on your website development. IRUN
Service(s) Provided: Feedback & Referrals
Prompt responses, very professional and good products.
ReplyThank you so much for your feedback Lewis. It's always good to know that the staff here at IRUN are professional and prompt. IRUN
I appreciated the free workshops on optimisation etc.
ReplyThank you for your feedback Anne. We're pleased to hear that you found our free workshops on search engine optimisation (SEO) helpful. IRUN
If we have any problems Andy is normally pretty quick at dealing with them for us. We find the system user friendly and easy to operate.
ReplyThank you for providing feedback, we really appreciate it. It's good to hear that you find the website and email marketing systems easy to use and the customer service effective. IRUN
Name:Client details withheld
It's quite quick. Jo raises a ticket quickly and the coder gets back to us quickly. It's great for those of us without an in house tech team as they allow us to focus on what we do best.
ReplyThank you for taking the time to provide feedback. It's great to hear that you have found the website support provided by IRUN to be quick and efficient.
Name:Client details withheld
You're given the name and contact number/email address for an individual, rather than just a general one and that helps to make it feel like you're given someones specific attention. You can also speak to the same person everytime, which is great.
ReplyHi Victoria, Thank you so much for taking the time to give us your valued feedback and we’re delighted that you are pleased with our service. Apologies if some of the advice was a bit too technical! Just to reassure you that we are aware that some of the services we provide can be complex, but we are working hard to make everything as clear and understandable as possible. Thank you once again, we really do appreciate your feedback and if you know anybody else that would benefit from our services, we would be delighted to speak to them. Best regards, Niki Dymek IRUN
Very amiable emails that we could actually converse over. I was highly recommended to IRUN by our accountant. It was all done over the phone and on-line and was all very amiable. Daniel came up with a very amiable service with regards to how we launched the site showing me all the pre-launch work that had been done. They tailored it to our design: little things like ensuring the logo was correct. Part payments all the way through to be sure we were happy at each stage. The after service care for maintaining the website with updates etc. has been good. We had looked at other designers, but IRUN were very competitively priced.
ReplyHi Will, Thank you for taking the time to give us your valued feedback and we’re delighted that you are pleased with our service and of course we are very grateful to Magma Chartered Accountants for making the introduction. With regard to your comments about our lack of advertising, actually we are very fortunate in that the vast majority if not all of our business comes from recommendations and word of mouth from our clients. Thank you - your website has now been updated to show our details on it, as the company who created and maintains it. Once again, we really do appreciate your feedback and if you know anybody else that would benefit from our services, we would be delighted to speak to them. Best regards, Niki Dymek IRUN